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Warranty

We want you to be 100% satisfied with our work and our products. Below you will find information regarding our installation and product warranties. If for reason you are unhappy, please contact us.

Installation Warranty

 

Our installation warranty covers repairs for any issues that may arise regarding seams, wrinkles, or sinkholes in the base. These are the most common issues and typically appear within the first 30 days of an install. We want you to be 100% satisfied with our work. If for any reason you are not, we will keep coming back until you are. With that said, we like to get it right the first time.

Included in our one-year warranty will be two yard refreshes. We’ll come out to complete our 10 point inspection which includes power brooming high traffic areas to refresh and deeply clean as well as apply an enzymatic cleaner if needed.

On-Site 10-Point Inspection

A Superior Synthetic Grass & Turf specialist will evaluate your field to assess the condition of the turf, infill, and identify any other problems. The specialist will inform the field owner of any turf issues and will follow up with a detailed written report highlighting any problems with solutions for issues such as loose seams, damaged fibers, discoloration, infill uniformity, etc.

Consists of the following:

  • Seam Analysis
  • Migration Analysis
  • Perimeter Anchoring
  • Fiber Fibrillation Analysis
  • Infill- Consistency in Depth
  • UV Fade Inspection
  • Glued Inlay Analysis (sports field)
  • Base Stability Analysis
  • Excessive Wear Analysis
  • Painted Markings Inspection (sports field)

 

We carry a 15-year warranty on our standard product range. The most common issue with turf over time is fading from prolonged UV exposure. These products have been tested extensively and are warrantied to stand the test of time.

Product Warranty

GST LIMITED PRODUCT WARRANTY (Effective Date: January 1st, 2021)

Global Syn-Turf, Inc., (a.k.a. GST) warrants our landscape synthetic turfs for fifteen (15) years, commercial applications and putting green surfaces for eight (8) years and golf tee line materials for five (5) years from the date of synthetic turf purchase and maintained as recommended by the turf manufacturer. This limited warranty is in lieu of all other warranties, express, statutory, or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. GST shall not in any event be liable for any indirect, incidental, punitive, special, consequential, or other similar damages including, but not limited to loss of profits or revenue, economic loss, or other goodwill, even if Global Syn Turf has been notified of the possibility of such damages. Slight color changes will occur over the lifetime of this turf and are not considered an issue or basis for a claim. All labor costs involved with the installation, removal of the affected turf and/or reinstallation of any replacement will be the responsibility of the purchaser.

Subject to the following limitations:
General provisions of this limited warranty apply to the wear of the turf with regard to ultraviolet degradation, and do not apply to damage incurred during installation, improper underlay, pile crushing, willful or negligent abuses, or damage by machinery or equipment, nor does it apply when the turf is not installed by a professional installer. GST does not warranty a loss of more than 5% per year of the turf material strength due to ultra violet degradation. The strain rate and deformation rate increase significantly when the material is subjected to extreme heat and will not be warrantied. GST holds the right to look at temperature history reports to determine if the material has been exposed to consistent extreme heat over a period of 96 hours or more. This limited warranty does not apply to the state of Arizona due to the extreme hot weather conditions. GST only warrants turf products for a period of 3 years for all products sold and installed in state of Arizona.

Remedy:
In the event of warranty issues covered by this Limited Warranty, GST will either (a) replace the effected portion of the Artificial Grass Product with new Artificial Grass Product of the same quality or (b) GST may elect to issue a credit instead of replacement or repair, which credit shall only be to the affected areas of the Artificial Grass Product. Replacement of the affected areas is for the Artificial Grass Products only, excluding any and all costs associated with the installation and fill, including but not limited to installation supplies, inconvenience, labor charges, etc. The Expressed Limited Warranty excludes all implied warranties, and said manufacturer shall in no event be liable for a breach of warranty in any amount exceeding the invoice price of the turf. Global Syn Turf’s 15 year landscape synthetic turf warranty schedule is as follows: Years 1-8 (100%); Years 9-12 (50%); Years 13-15 (25%).

Limitations on Coverage:
This warranty does not cover:

  1. Damage from accidents, vandalism, abuse and neglect and improper installation.
  2. Acts of God (including earthquakes, floods, hurricanes and other natural disasters).
  3. Use of chemicals and improper cleaning methods.
  4. Failure to properly maintain, protect and/or repair the turf and cleaning of the turf due to Calcium Build up/dew.
  5. Damage that occurs during the shipping/transportation process. All shipping claims must be filed against the freight company in question.
  6. Damage caused by reflection/external heat source (melting) or other flammable materials. Such reflection sources include but are not limited to: windows, vinyl fences, metal blocks, concrete/stucco walls and etc.
  7. Turf product is subject to normal wear and tear. Normal wear and tear, including matted down or twisted blades is not a manufacturing defect and therefore is not covered by this warranty.
  8. Visual lines caused by variation of the color of yarns and manufacturer tufted stitch lines are not considered a defect as there is no deterioration of actual yarn itself and is a common occurrence among all tufted products.
  9. When a Claim needs to be submitted the following information is required to be sent to Claims@globalsynturf.com (GST Sales Order Number, GST Invoice Number, Pictures, Customer Name, Address and Phone Number)

 

Limitations on Liability:
Purchaser must promptly inspect all products upon delivery. Anything herein to the contrary notwithstanding, to the extent that any defects, shortages, or non-conformities in the products are discoverable by inspection upon delivery of the products, all obligations of GST to purchaser with respect to such defects, shortages, and non-conformities shall be deemed satisfied, and all products shall be deemed to be free of such defects, shortages, and non-conformities, unless Purchaser notifies GST of such defects, shortages, or non-conformities in writing within 30 days after the date of purchase.

Global Syn-Turf, Inc.
5960 Inglewood Dr.
Pleasanton, CA 94588 U.S.A.
Email: info@globalsynturf.com